Q1: What is my order status?
A: You will receive an email notice after you successfully placed an order;
you will get a tracking information once your order has shipped. If you have not received your tracking email, please contact Customer Service and we are happy to help!
Q2: When will my order ship?
A: Most orders ship within 0-1 business days of purchase. We use the professional J&T express, normally it takes 3 to 7 working days for the whole delivery.
Q3:Oops! I need to change something on my order. How can I do this?
A: If you need to change or cancel your order, please contact us immediately. Include your order number or other order detail.
Q4:I just placed an order. Can I add something else?
A:We cannot add items to an existing order. Please place a new order for the item and contact us immediately. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order and will do our best to consolidate shipping all your items together.
Q5: Why isn’t my discount code working?
A:Discount codes cannot be combined with other offers, discount codes or credit codes. If you are applying it to a full priced item with no other offers and you are still experiencing an issue, please reach out to our Customer Service team.
Q6:How do I cancel my order?
A: To provide the fastest delivery to our customers, orders normally are immediately sent for processing. Please contact customer service to cancel your order ASAP.Your order cannot be canceled once it has been shipped out.
Q7: My order status says delivered but I haven't received it, what should I do?
A: Shinemiss.com will provide a tracking number once your order ships. You will want to keep track of your shipment and make any necessary arrangement to receive your package. If you feel your package may be lost or stolen, please contact us immediately to file a lost package claim.
Q1:I need to return something in my order. What is your return process?
A:Contact Customer Service team, we will help to fix all the issue and ensure your satisfaction.
Q2: I sent an item back for a refund. How long until I receive my refund?
Once we have agreed your refund and received your package, your refund will be processed within 3 -7 business days. You will be notified by email when this transaction has taken place. Please note that it may take a few business days for the refund to show up on your bank statement.
Size & Fit
Q1:I’m in between sizes. Should I go for the smaller or larger size?
We recommend you select the size that best matches your measurements from our product size chart to start.
If your measurement is closer to the smaller size, you will likely find a comfortable fit with the compressive feel you are looking for in the smaller size. If you are really unsure, you can reach out to us
--Vai Online facebook messager：
---facebook page: https://www.facebook.com/Hot-sale-clothing-104474478538571
Q1:Is there a discount for reorder customers?
A:You can search the facebook page :hotsaledora, and apply with your order to join in .we have special activities for our beloved reorder customers from time to time,you may be the next lucky one.
Q1: Am I need to create a account if I want to order?
A: A Shinemiss.com online account is not required to complete an order. however,we do recommend creating your account for easy and convenient management of your online orders. Find more hot sale,Remember us: Shinemiss.com
Q2:How do I create an account?
A:Welcome to Shinemiss.com! To create an online account please follow the steps below!
*Click sign in/register
*Enter your email address and click "create an account"
*Fill in all the required information
Q3:I forgot my password,how do I sign in?
A:To reset your hotsaleclothing.com password simply enter your email address under "sign in". You will then select "forgot password" to receive the password reset link.
Q4:How do I update my Hotsaleclothing.com account?
A: To update your account, please sign in and click on your name at the top right corner. You will then select "my account" from the drop down menu and, "edit account" on the left side of the page. Here you will be able to update name, shipping/billing information and also change your password.
Q5: Is my information secure on this website?
A: Sure.Hotsaleclothing.com believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at beyondyoga.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.
We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.